Process Developer
Genpact
Fresher-maxexp
Bangalore
Not Disclosed By Recruiter
Bachelor Degree
Process Developer - Cash Applications Operations
Responsibilities
- Backdate and cancellation of policies in case of payment made by policyholder get bounce
- Research and analyze the disputes and deductions in ERP
- Follow-up with multiple departments to get supporting documents and info for dispute and deductions and resolution
- Deliver quality customer services by researching and responding to all internal and external partners inquiries quickly, effectively, and professionally
- Call out problems to senior staff members and or management as suitable
- Premium application, reinstatement, renewal of payment received from policyholders
- Implement a strategy to reduce turnaround time on research and resolving problems in a manner to expedites all cases in order to avoid any adverse customer impact
- See opportunities and recommended solutions for process and automation improvements
- Respond to email and phone queries related to disputed cases
- Daily reporting of individual portfolios to track and monitor the past dues and pending items
Job Detail
Industry :
IT-Hardware & NetworkingJob Function :
ITES / BPO / KPO / Customer Service / OperationsEmployment Type :
Full TimeOther Skills :
hr@itsws.comCompany Name :
GenpactCompany Address :
99, Surya Park, Electronic City, Phase 1, Bangalore, Karnataka,