Software Asset Engineer
Birlasoft Limited
10-15 Yrs
noida
Not Disclosed By Recruiter
Bachelor Degree
Design Software Asset Engineer Cmdb SCCM
Roles and Responsibilities:
- Should have a good ability to recognize, analyze, and prepare risk mitigation tactics.
- Conduct impact analyses, assess change readiness, and recognize key stakeholders.
- Give input, document requirements, and support the design and delivery of training programs
- Support organizational design and definition of roles and responsibilities
- Having good knowledge of CMDB is an added advantage
- Should have a good understanding of service Now, any industry live monitoring tool is an added advantage
- Should have strong knowledge of running BAU operations
- Should have hands-on experience in handling Incidents, Problems, Change, and Major Incident Management processes
- Support and engage senior leaders and stakeholders
- Working out the interfaces, and protocols for dependencies on other service providers
- Support change management at the organizational level
- Should have strong experience in handling Team and Customer Experience
- Working out the interfaces, and protocols for dependencies on other service providers
- Conducting detailed due diligence on the scope of work and specific areas to be transitioned
- Should have a good ability to translate the KPIs into operational parameters and set up the overall engagement governance
- Should have good communication skills
- Should have strong problem-solving skills